The Academy's Dispute Resolution Policy​ (Non-Academic Programme)

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The Academy has a close-loop feedback and complaint management system to gather and address all feedback / complaints received (from various channels of communications e.g feedback forms, websites, emails, telephone calls, meetings, and in person from the public, staff or students, etc).

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Any Academy staff receiving and/or tasked to handle the feedback/complaint shall investigate and act to resolve the areas of concern.

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The Academy communicates its response time for feedback/complaint/grievance received and the response time to resolve the feedback/ complaint (within 21 working days) to the person making the feedback/grievance or complainant.

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Please feel free to provide us with your feedback by either of the following channels:

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• Feedback / Suggestion box placed at the entrance of the Academy;

• Emailing us (info@isa.edu.sg);

• Contact us here; or

• Contacting any of our staff in our office. 

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